Frequently Asked Questions

We accept Visa, Mastercard, American Express, PayPal, and direct bank transfer. All card payments are processed securely via SSL-encrypted checkout.

No minimum order. However, orders over £50 qualify for free UK delivery.

Yes. Contact us with your requirements and we will provide a quote within 24 hours.

Orders can be amended or cancelled before dispatch. Contact us as soon as possible. Once dispatched, our returns policy applies.

UK orders placed before 2pm are dispatched same day. Standard delivery is 1-2 working days. Express next-day delivery is available at checkout.

We currently ship to the UK and selected European countries. International delivery typically takes 3-7 working days depending on destination.

Yes. All orders are sent in plain, unbranded packaging with no indication of the contents on the outside.

A tracking number is emailed to you once your order is dispatched. You can also track via your My Account page.

Every batch undergoes HPLC purity analysis and mass spectrometry verification, conducted by independent UK-based third-party laboratories.

Yes. COAs are available to download on each product page before purchase. Every COA includes the full HPLC chromatogram and MS data.

All of our peptides are a minimum of 98% purity, with most batches testing at 99%+. Exact purity is stated on each batch-specific COA.

Lyophilised peptides should be stored at -20°C for long-term or 2-8°C for short-term use. Once reconstituted, refrigerate and use within 4 weeks.

Lyophilised peptides stored at -20°C remain stable for 12+ months. Check individual product pages for specific guidance.

Unopened products in original packaging can be returned within 14 days of delivery for a full refund. Contact us to arrange the return.

Contact us within 48 hours with photos of the damaged item and packaging. We will send a replacement or issue a full refund at no extra cost.

Refunds are processed within 3-5 working days of receiving the returned item. The refund appears on your statement within 5-10 days depending on your bank.

Yes. Research peptides are legal to buy and sell in the UK. They are classified as research chemicals, not medicines or controlled substances.

Our products are sold exclusively for in vitro laboratory research and educational purposes. They are not intended for human consumption, veterinary use, or any therapeutic application.

Yes. You must be aged 18 or over to purchase from this website. Age verification is required at checkout.

Our products are not medicines and are not subject to MHRA regulation. They are research chemicals intended solely for laboratory use.